Get in Touch With Us
You can reach the Online Casino Sites editorial team by email at [email protected]. We are an independent research and comparison publisher, not a casino operator, so the fastest route to an answer depends on what you need. Account problems, pending withdrawals and bonus disputes have to go to the casino itself and, if unresolved, to its regulator. Questions about our reviews, corrections, licensing research or how a promotion's terms actually work come to us.
What we can help with, and what we cannot
| Bring this to us | Take this to the operator or regulator |
|---|---|
| Corrections to a review, rating or stated bonus term | A withheld or delayed withdrawal on your account |
| Questions about wagering requirements, cashout caps or expiry dates in general | Identity verification (KYC) documents the casino has requested |
| How we ranked one site above another | A closed, locked or restricted account |
| Whether we have researched a particular brand's licensing or state availability | Bonus credited incorrectly or removed after a win |
| Partnership, advertising and commercial enquiries | Self-exclusion requests and deposit limit changes |
| Accessibility problems on skippingstonesdesign.com | Formal complaints about an operator's conduct |
We cannot access your casino account, release a payment, overturn a confiscated bonus or speak to an operator on your behalf. Saying otherwise would be dishonest. What we can do is explain what the published terms say, point you at the right complaints route, and correct our own page if we got something wrong.
How we make money, and why it does not buy a ranking
Some of the casino links on this site are commercial. If you sign up through one, the publisher may earn a commission. That relationship pays for the research; it does not decide the order of the list, the editorial ratings or what we write about a brand's weaknesses. If you believe a review reads like an advertisement, tell us and quote the sentence. That is a complaint we will act on.
We also have no stake in whether you deposit. Nothing on this site should be read as a prediction of winnings, and no casino can be described as completely safe.
Questions about the brands we list
Most reader mail concerns the offers shown at the top of our pages. Here is the kind of detail we can talk through, using three of the highest-rated listings as examples. Advertised bonus terms below are as published by the operators; always read the current terms on the casino's own site before depositing, because they change.
Raging Bull — our top-rated listing, and the one we get most questions about
Raging Bull sits first on our list with an editorial rating of 10.0, largely because of the sheer size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. Readers write in asking whether that headline number is realistic, and it is a fair question. A percentage match that large is normally attached to a substantial playthrough requirement, a maximum bet per spin while the bonus is live, and a cap on how much of the bonus winnings can be withdrawn. The free spins usually carry their own expiry window. The limitation worth stating plainly: a 410% match is only worth what the cashout limit lets you keep, and on offers structured this way the effective ceiling is often far below the advertised $10,000. Ask us to walk through the arithmetic and we will.
Magician Bet — the no-wagering exception
Magician Bet is rated 9.9 and is on this list for a different reason: its 101% No Wagering offer removes the single term that causes most reader disputes. If a bonus genuinely carries no playthrough, winnings from it behave more like cash, which makes the value far easier to judge before you deposit. The trade-off is scale. No-wagering promotions are almost always smaller in headline terms than a triple-digit match with a playthrough attached, and they tend to come with tighter minimum deposit and maximum bonus rules. Readers comparing it against Raging Bull are really comparing certainty against size.
Slots of Vegas — a game-specific free-spin offer
Slots of Vegas carries a 9.7 editorial rating and advertises a 375% bonus plus 50 free spins on Cash Chaser. It earns its place because the spins are tied to a named title, which at least tells you where the value applies rather than leaving it vague. That is also its constraint: game-restricted spins are worth nothing to you if that game is not one you want to play, and spin winnings are frequently credited as bonus funds subject to the same playthrough as the cash match. Check the per-spin value and the expiry before you claim.
Uptown Aces (9.7, 600% for new players), Card Crush (9.5), Zumba Cards (9.3), BetUS (9.3, 200% up to $4,000), Amazon Jackpots (9.2), Slots and Casino (9.1, 500% up to $2,500 x3) and Bets.FM (9.0, 225% up to 1 BTC plus 225 free spins) appear in our comparison tables. Note that some of these are sweepstakes-style products using virtual currency such as SC rather than direct cash wagering, and at least one advertises in cryptocurrency — different products with different rules. Ask and we will explain which is which.
Money questions we answer most often
Deposits and payouts generate more mail than anything else, so here is the shape of what we can clarify. We do not publish processing times as tested results, because we have not tested them — anything we quote comes from the operator's own published terms, dated where it matters.
- What it costs to take part — minimum deposits vary by brand and by method. A bonus percentage is applied to your deposit, so a large match on a small minimum deposit is not the same offer as the headline suggests.
- Paying in — debit cards are the most widely accepted route for US players. Credit card deposits are refused by some issuers for gambling, or coded as a cash advance with a fee and immediate interest. ACH bank transfer and online banking are common; e-wallet availability, including PayPal, depends on the operator and on your state, so verify it on the cashier page rather than assuming.
- Getting paid out — minimum withdrawal amounts, weekly or monthly withdrawal limits, and per-method fees all differ. Card and e-wallet payouts are typically quicker than bank transfer or check by courier.
- Timing — the clock usually starts after the operator's internal review, not when you click withdraw. First withdrawals take longest because verification happens then.
- Verification — expect to supply photo ID, proof of address and sometimes proof of the payment method. Larger or unusual activity can trigger source-of-funds checks. Uploading documents early is the single most effective way to avoid a delay.
If a payout has stalled, email the casino's support first and keep the reply. If that fails, escalate to the licensing body named in the site's footer. Send us the timeline too — patterns across multiple readers change how we rate a brand.
What you can play, in plain categories
Readers often contact us asking which type of game a particular listing actually specializes in. The broad categories are worth knowing before you compare:
- Slots — the largest category everywhere. Judge them on published return to player (RTP) and volatility: high-volatility titles pay less often but larger, and they interact badly with tight wagering deadlines.
- Progressive jackpots — pooled prizes that grow until won. Many bonus terms exclude them, and some require a maximum bet to qualify for the top tier.
- Table games — blackjack, roulette and baccarat. These usually contribute a reduced percentage, sometimes zero, toward wagering requirements.
- Live dealer rooms — real dealers streamed in real time, with table limits set per room. Frequently excluded from bonus play entirely.
- Mobile play — most sites run in a mobile browser; dedicated casino apps are less universal. Ask before assuming an app exists for your device.
Game fairness rests on random number generators and third-party testing of software providers. We can tell you what an operator publishes about its RNG auditing; we cannot vouch for results we have not seen verified.
Sportsbooks, poker and the other product lines
Several brands on our lists are not casino-only. BetUS, for example, is primarily known as a sportsbook with a casino attached, and its 200% up to $4,000 new-player offer sits within that wider account. Others run poker rooms, racebooks or bingo alongside the slots lobby. This matters for two practical reasons: bonus funds are often ring-fenced to one product, and sports wagering contributes differently (or not at all) toward casino playthrough. If you are unsure whether a promotion crosses between the sportsbook and the casino, ask us and we will read the terms with you.
Legal standing, eligibility and where we cannot advise
You must be 21 or over to use the casinos we cover, and in some jurisdictions 18 or over for certain sweepstakes products. Online gambling in the US is regulated state by state, not federally. A handful of states license real-money online casinos directly; many do not, and sweepstakes-style sites operate under a separate legal model that is itself contested in some states. Accepting US customers is not the same thing as being authorized to serve them — that distinction is the one we most often have to explain in email.
We research licensing claims and state availability and report what we can verify, with the date of checking. We do not give legal advice, and we cannot tell you whether a specific site is lawful for you to use in your state. Check your state's gaming regulator, and check the operator's stated license before you register.
If gambling has stopped being entertainment, contact the National Council on Problem Gambling helpline at 1-800-522-4700, available 24/7. Use the operator's self-exclusion tools, deposit and loss limits, and consider blocking software on your devices. Tell us in your message if you would like those resources and we will respond with them rather than with casino links. Gambling is not a way to make money or fix a financial problem.
Writing to us so we can actually help
- Name the casino and the page on skippingstonesdesign.com you are asking about.
- Quote the exact term or sentence in question.
- For a payout or bonus issue, include dates, amounts in USD and what support has already told you.
- Say whether you are happy for us to reference your case anonymously in future research.
- Do not send ID documents, card numbers or account passwords. We have no use for them and will delete them.
Editorial mail is read by a person, not an autoresponder. We aim to reply within two business days, and longer for anything that needs a page re-verified. Corrections get priority: if we have published something wrong, we would rather fix it quickly than defend it.
Press, partnership and rights enquiries
Operators and affiliate managers are welcome to write in with updated terms, licensing documentation or corrections. Send verifiable sources; we will check them and update the page with a revision date. We do not accept pre-written copy, and we do not sell ranking positions. Requests to remove accurate criticism will be declined.
Our pages are fact-checked and dated — this one as of Sep 25, 2026, by Avery Collins. If you are comparing offers rather than reporting a problem, the ranked listings on our main pages are the better starting point, and readers researching options outside US regulation sometimes find our coverage of non-GamStop casinos in the UK useful for context on how different regulatory models work. Either way, a short email is enough to start. We would rather answer a small question early than read about a large problem later.